Frequently Asked Questions

Sometimes. If the metal can take a weld and the peice can be safely repaired, we’ll do our best to fix it. In our experience, it’s about a 50/50 chance. Please note that we do not offer a warranty or assume liability for costume jewelry repairs.

Yes—if your piece is solid gold or silver, our jewelers can buff out surface scratches and restore its shine. This service falls under our refurbish category.

Yes—tarnish can be removed easily. We offer silver cleaner and polishing cloths that, when used together, restore shine and remove tarnish. Our staff is happy to show you how to use them for best results.

White gold naturally has a dull yellowish tint—it doesn’t come out of the ground bright white. To restore its shine, we first buff the piece to a high-polish finish, then apply a layer of rhodium. Rhodium is a bright, durable metal in the platinum family that gives white gold its crisp, reflective appearance. This process is part of our refurbish service and will make your piece look like new again.

Yes—we can create custom extensions for most gold and silver necklaces to give you a more comfortable fit.

Yes, absolutely. Sleeping in your jewelry can cause unnecessary wear and tear over time. Chains can kink or stretch, prongs can catch on fabric and loosen stones, and constant pressure or friction can thin out metal—especially on chains. Removing your jewelry at night helps protect it and extends its lifespan.

Yes, it does. Chlorine can weaken precious metals like gold and platinum, causing them to become brittle and more prone to cracking or breaking—especially in prongs and settings. It can also discolor or damage the finish of some pieces. To protect your jewelry, it’s best to remove it before swimming or using cleaning products that contain chlorine.

Yes, it can—especially if you’re using chemical-based cleaners. Harsh ingredients like bleach, ammonia, and other strong chemicals can erode metal finishes, weaken prongs, and dull gemstones over time. Even some natural stones can be affected. To keep your jewelry in good condition, it’s best to remove rings before cleaning or wear protective gloves.

Yes—it can. What your ring likely needs is a 1⁄2 shank. This is a repair where we replace the worn-out bottom portion of the ring with a new, thicker piece of metal. It reinforces the most fragile part of the ring, restores its strength, and helps prevent future breakage—all while maintaining the original look and feel of your piece.

Yes—in most cases it can. It depends on the type and extent of the wear, but our jewelers can often rebuild or repair worn mountings. If it’s beyond repair, we can help you select a new one and apply the value of your old mounting toward the replacement.

Yes—it can. A missing stone is usually the result of worn or broken prongs. We use a jewelry microscope to closely inspect the setting, determine what caused the issue, rebuild any damaged prongs, and securely reset the stone. Your piece will be restored with care and attention to detail.

It depends on the repair. Simple jobs like chain repairs, clasp or jump ring replacements, basic ring sizing, and watch services are often completed the same day. Most other repairs are finished within a few days, but very large or labor-intensive jobs may take a week or more.